Hyphen Wallet Agreement

1. Services.
a. General Information. Hyphen Wallet (“Hyphen Wallet”) is a service of Hyphen Solutions, LLC (“Hyphen”, “we” or “us”. Through Hyphen Wallet, we provide payment services and related functionality and technology using a payout platform to deliver a range of payout solutions to participants in Hyphen BuildPro and Hyphen SupplyPro (the “Services“) who desire to make or receive, as the case may be, payments to their designated payees (each a “Payee“). The participants in Hyphen BuildPro or SupplyPro who make payments using Hyphen Wallet are referred to herein as “Payors”. Hyphen Wallet may be accessed through a website or application (the “App”). Hyphen Wallet may facilitate certain payments which a Payee will receive from the Payor (the “Payouts” and each, a “Payout“). Payout capabilities can be implemented using a variety of different methods. Certain Payouts may be subject to additional fees, as determined by us. Fees specific to Hyphen Wallet are subject to change based on options selected by the Supplier (Payee)within the App for any given payment method selected by Supplier (Payee). Certain payment options provide additional value to Supplier (Payee) and could be subject to various different pricing options based on the Supplier’s choice to receive certain (optional) payment methods (i.e. expedited payment methods). Supplier (Payee) has sole discretion to choose these options within the App. Payees may be able to receive a Payout from and as directed by a Payor through one of several methods, each as determined by the Payee, such as (but not limited to) a transfer to a bank account, load to a prepaid card issued to Payee by a third-party issuer (“Hyphen Branded Card“), load to an existing debit card, check, ACH, and other payment methods (each a “Payout Method” and collectively “Payout Methods“), all as supported and made available from time to time. All Payout Methods may require a Payee to register with Hyphen Wallet. Your use of Hyphen Wallet is at all times subject to the Hyphen Solutions Master Terms which incorporate these Terms and Conditions (“Terms”). These Terms apply to your use of Hyphen Wallet. Please read these Terms and the Master Terms carefully before using the Services. By accessing and using Hyphen Wallet or the Services, or by clicking to accept or agree to these Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms and our Privacy Policy, found at www.hyphensolutions.com, incorporated herein by reference. Throughout these Terms, any user of Hyphen Wallet or the Services may be referred to as “you”, “Member”, “user”, “person”, “Payor” or “Payee” as applicable. If you have any questions, comments or concerns regarding these Terms or the Master Terms or our Services, please contact us at support@hyphensolutions.com.
2. Eligibility and Verification of Your Identity.
a. Eligibility. To use the Services, if you are a natural person, you must be at or above an age of majority in your country of location, and, in any event, be located in a country supported by Hyphen Wallet.
a. Verification of Your Identity.For our compliance purposes and to provide you the Services, you hereby authorize us to, directly or through a third-party, obtain, verify, and record information and documentation to verify your identity and bank account information (if applicable). When you register for the Services and from time to time thereafter, we may require you to provide and/or confirm information and documentation that will allow us to identify you, such as, corporate documents, a copy of your government-issued photo ID, such as a passport or driver's license. By using the Services, you authorize us to obtain, directly or through our third-party service providers, information about you and your external bank account from the financial institution holding your external bank account and other third-party websites and databases, in each case, as necessary to provide the Services to you. You agree that other third parties will be entitled to rely on the foregoing authorization granted by you. You understand and agree that the Services are not endorsed or sponsored by any third-party account providers accessible through the Services. We make no effort to review information obtained from the financial institution holding your external bank account and other third-party websites and databases for any purpose. The information you provide us is subject to our Privacy Policy.
3. Adding an External Bank Account.
To use the Services as a Payor or as a Payee who selects ACH payment, you will need to add at least one external bank account (“External Account”) to your Hyphen Wallet. You represent and warrant that you have the right to control any External Account you add to use the Services. When you use the “Add Account” feature of the Service, you will be connected to a form via a third-party website. You will be instructed to submit information including a bank account number and a routing number that you provide to add your External Account. We make no effort to review the account information for accuracy or any other purpose and we are not responsible for the accuracy of such information. We are not responsible for the products and services offered by or on third-party sites. Hyphen Wallet is not sponsored or endorsed by any third party financial institution at which you have an External Account. If during the course of adding your External Account your profile is flagged for review by our compliance systems, you may be asked to upload documentation supporting your identity. You agree only to upload documentation that is current, accurate, and belongs to you. Third party banks may require additional lead time for deposit or transfer of funds to become available for use.
4. Transferring Funds.
a. To Hyphen Wallet. You may transfer funds from your External Account via ACH. The funds transferred via Hyphen Wallet are held at a JP Morgan Chase account or at another authorized institution in your name. We are not responsible for any third-party fees that you may incur as a result of using the Services, including, but not limited to, third-party fees incurred as a result of maintaining insufficient funds in your External Account.
b. From Hyphen Wallet.Payees may be able to receive a Payout from and as directed by a Payor through one of several methods, each as determined by the Payee. We will generally complete the requested Payout based on the method selected by Payee. It may take longer if, for example, Payor recently made a deposit or if Payee is withdrawing to a different External Account than the one used for its initial deposit. You authorize us to transfer funds from Hyphen Wallet to your External Account without notice to you upon the closure of your Hyphen Wallet account and at any time if required by applicable law or if we, in our sole discretion, suspect the Services are being used for unlawful purposes or otherwise in violation of these Terms.
5. App and Updates.
From time to time, we may automatically check the version of App installed on your device and, if applicable, provide updates for the App. Updates may contain, without limitation, bug fixes, patches, enhanced functionality, plug-ins and new versions of the App. By installing the App, you authorize the automatic download and installation of updates and agree to download and install updates manually, if necessary. Your use of the App and updates will be governed by these Terms (as amended by any terms and conditions that may be provided with updates). We reserve the right to temporarily disable or permanently discontinue any and all functionality of the App at any time without notice and with no liability to you.
6. Termination of these Terms.
You may stop using the Services, close your Hyphen Wallet account, and cancel these Terms at any time by contacting us at support@hyphensolutions.com and providing sufficient information for us to verify your identity. If there are any pending transactions when we receive your termination notice, we will close your Hyphen Wallet account promptly after such transactions are completed. Your termination of these Terms will not affect any of our rights or your obligations arising under these Terms prior to termination. We reserve the right, in our sole discretion and without advance notice to you, to terminate, cancel, or suspend access to your use of the Services or to Hyphen Wallet for any reason, including, but not limited to: (a) your breach of these Terms; (b) if you have provided information to us that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete; or (c) if we suspect unauthorized, fraudulent or illegal activity in your Hyphen Wallet account, we may freeze your Hyphen Wallet account pending further investigation. We are not responsible for damages suffered by you or any inconvenience caused directly or indirectly by our termination, suspension, or restriction of your access to Hyphen Wallet or the Services.
7. Use of Cookies.
The Services require cookies to function properly. Cookies are small text files that reside on a user's device and identify you as a unique user. We use cookies to refine our Services and simplify the user experience, and it allows us to personalize your experience on Hyphen Wallet. For these reasons, we tie user information to our cookies. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies might be necessary to provide you certain features available on Hyphen Wallet.
8. Security of your Access Information.
You agree not to authorize any other person or entity to use your user name and password or mobile device to access the Services. You are solely responsible for the maintenance, confidentiality, and security of your username and password. Except as otherwise required by applicable law, you are responsible for all transactions and other activities authorized or performed using your username and password or mobile device, whether authorized or unauthorized by you. Except as otherwise expressly stated in these Terms or required by applicable law, we are not responsible for any losses arising out of the loss or theft of your user information, access credentials, or your mobile device or from unauthorized or fraudulent transactions associated with your External Account or Hyphen Wallet. Your passwords and confidential data should be not shared by email. You agree to take all reasonable and lawful measures to mitigate the effects of unauthorized or fraudulent transactions (including changing your username and password). If your mobile device is lost or stolen or if you suspect someone has gained unauthorized access to your username or password or mobile device, you must contact us immediately at support@hyphensolutions.com. In order to take any action, you will need to provide us information to verify your identity.
9. Privacy.
We take your privacy seriously. By using the Services, you consent to the collection, use, storage, and disclosure of your information as set forth in these Terms and our Privacy Policy.
10. Electronic Communications.
To the fullest extent permitted, you agree and consent to receive any and all communications, agreements, policies, schedules, addenda, statements, history and transaction information, documents, legal and regulatory notices and disclosures, and other content of any type or nature that we provide in connection with Hyphen Wallet and the Services electronically instead of in paper form.